30 Days to Decide If It Belongs in Your Routine
Skincare is personal. A texture that feels luxurious to one person might feel heavy to another. A serum that clears one person’s skin might not be the right match for someone else. The return window exists so you can try the products in your actual routine, not just in a patch test.
The window. Returns can be requested within 30 days of delivery. The item must be unused and in its original condition—original packaging intact, seals unbroken, and no product removed or swatched. Trying a product on a small patch of skin to check for irritation is expected. Using it for two weeks and then deciding it is not for you is not eligible for a standard return.
Exceptions. Starter kits, box sets, and mystery boxes are final sale and cannot be returned. Single-use items like sheet masks are eligible only if they are unused and in original packaging. International orders, including those shipped to Canada, are final sale and not eligible for return or exchange.
How to start. Use the contact method on the contact page with your order number and the reason for the return. A prepaid return label will be provided for domestic orders. Return shipping is free for US orders. Original shipping charges are not refunded.
Refund timing. Once the returned item arrives and passes inspection, the refund is issued to the original payment method. Allow 3–7 business days for the credit to post after processing. Banks and card issuers may vary.
Damaged or incorrect items. If an item arrives damaged or does not match the order, contact support within 7 days of delivery with the order number and a photo. A replacement or refund will be arranged, and return shipping will be covered when the issue originates on this side.
Purchases from other retailers. Products bought from a third-party retailer, including Sephora, Amazon, or a separate online marketplace, must be returned through that original seller. This store cannot process returns for items purchased elsewhere.