Is this brand suitable for sensitive skin? Many of the products are formulated with sensitive skin in mind, but every skin is different. The listings include ingredient lists and skin type recommendations. Patch testing on a small area before full application is always a good idea. If you have a known allergy to a specific ingredient, check the full list before ordering. If a reaction occurs, discontinue use and consult a professional.
What does “fruit-powered” actually mean? It means fruit extracts are a core part of the formulation, not just a label claim. Watermelon delivers hydration and vitamins. Blueberry provides antioxidants. Plum supports the skin barrier. Avocado offers nourishment. These are combined with clinically studied actives like niacinamide and hyaluronic acid to deliver visible results.
Can I return a product if I have opened it? No. The standard return policy requires items to be unused, with seals unbroken and original packaging intact. Patch testing a small amount is acceptable, but the product cannot be returned once it has been used on the face or body. Starter kits and box sets are final sale.
How long does domestic shipping take? Standard shipping takes 5–8 business days after the order is placed. Processing takes 1–2 business days before dispatch. Express options are available at checkout for faster delivery. Tracking is sent once the parcel leaves the facility.
Do you ship internationally? Yes, to select destinations. Shipping fees, including duties and VAT, are calculated at checkout. International orders are final sale and not eligible for return or exchange. Delivery can take up to 15 business days.
What should I do if a product arrives damaged? Contact support within 7 days of delivery with the order number and a photo of the damage. A replacement or refund will be arranged, and return shipping will be covered when the issue originates on this side.
How do I layer the products in my routine? A general rule is to apply products from thinnest to thickest consistency. Cleanser, toner, serum, moisturizer, and then sunscreen in the morning. Some serums can be mixed or used as a primer. If you are unsure about how a specific product fits into your existing routine, use the contact page and describe what you are currently using.
How do I reach support? Use the contact method listed on the contact page. Include the order number if the question relates to an existing order. Messages are typically answered within one to two business days.